24x7 Support
Questions? Call us Toll Free
      1-888-832-4721 
International customers call 1-440-527-9418  

Home Hosting Resellers Control Panel Support About Us

Policies and Procedures

1. Timberbrook Publishing, Inc. reserves the right to refuse service or cancel existing accounts for any reason at any time.  In the event of an account cancellation by Timberbrook or the customer, after any initial trial periods as stated on our websites Timberbrook will not issue a refund.

2. Timberbrook Publishing, Inc. reserves the right to change fees at any time.

3. Timberbrook Publishing, Inc. is not responsible for lost revenue, traffic, or data caused by server down time or failure, domain name transfers, or any other error - mechanical or human.

4. Customers of Timberbrook are forbidden from partaking in an "abusive practice."  The following is a list of current abusive practices.  Timberbrook reserves the right to add to or modify this list at any time.

  • Sending unsolicited commercial e-mail with your account.  Also, a violation is incurred if any unsolicited email is reported relating to your domain with us in anyway, regardless of what SMTP (outgoing mail server) was used to transmit the message.
  • Upload, posting or reproducing in any way materials protected by copyright without the permission of the copyright holder.
  • Uploading or creating any exploitable or aggressive materials on our shared webhosting platform is strictly prohibited.  Any tools we locate that may be used to exploit the operating system, or any operating system, will result in immediate account termination.  This includes eggdrop bots, buffer overflow programs, devices to attack or harass other internet users, and many other items.  Timberbrook Publishing, Inc., reserves the complete discretion to determine what materials fall under these headings.

Participating in an abusive practice will lead to an immediate account termination without prior notice or refund of any pre-payment.

5.) Customers of Timberbrook are to use our email services as an means of transport between themselves and their recipients.  Our shared email servers are not storage servers.  We are not responsible for any loss of emails if you abuse this policy as we reserve the right to purge an Inbox if that email account is using more than 5 MB of space.  This policy is in effect because of the sheer risk of what email can do to a shared server.  The memory/CPU overload & lack of resources it can cause can lead to putting a couple hundred sites out of business.


6.) Customers of Timberbrook are bound to all system policies not specifically listed within this agreement.  A list of all policies can be found at http://www.TBhost.com/support/.  Violation of any of these system policies will result in an immediate account cancellation without refund or access to hosted files.

7.) This agreement is not assignable or transferable without the express written consent of Timberbrook Publishing, Inc.

8.) Timberbrook Publishing, Inc.'s hosting services may only be used for lawful purposes.  Transmission of any material in violation of any U.S. or any state regulation is prohibited.  This includes but is not limited to: copyrighted material, material legally judged to be threatening or obscene, or material protected by trade secret. 

The client specifically agrees to indemnify and hold harmless Timberbrook Publishing, Inc. from any claim resulting from a breach of these terms, and/or the use of the service which damages another.

9.) Chargebacks.  Submitting any legitimate hosting fees to your credit card company for chargeback's will result in a $100 penalty per disputed charge, submission of any outstanding balances to collections or other appropriate legal action, and the immediate termination of your hosting services. 

10.) This agreement shall be governed by the Laws of the State of Ohio.  Any action in regard to this agreement or arising out of its terms and conditions shall be instituted and litigated in the Ohio District Court for Lake County.  Each of the parties consents to jurisdiction in such Court and agrees that service of process as provided by the states and rules of civil procedures of Ohio shall be sufficient. 

11.) This agreement constitutes the entire agreement between the parties hereto.

 

 

Copyright 1999-2005  Timberbrook Publishing, Inc.

Like what you see? Send This Page to a Friend

 Home | Unix | Windows | Specials | Support | Affiliate Program | Reseller Program | About Us | Web Site Templates

Our Windows Web Site Hosting Plans run on Windows 2000 Server Our E-Commerce Plans Run on Miva Merchant Cold Fusion is available on our Windows 2000 Web hosting plans Our Unix Web Site Hosting Plans Run on Red Hat Linux Front Page Web Site Hosting