24x7 Technical Support
Please check this area for answers to your questions before contacting Technical support.
 If you need to contact Technical Support directly click on the "Submit a Ticket" link.

Ticket Status Click Here to view current ticket status

Submit a Ticket Submit a trouble ticket to contact our 24x7 tech support

Our support desk is staffed around the clock by well trained, friendly, support technicians that care about helping you.

Log into our billing system to update your personal information, view invoice history, and pay invoices.

Terms of Service and Violations:
 Terms of service

Multimedia Tutorials

Domain Names

•  Updating your DNS servers to point your domain name at your hosting account

Cpanel

• Creating a POP E-mail account
• Setting Up your Default E-mail Address
• Setting up Outlook Express to use your POP E-mail Account
• Setting Up an Auto responder
• Using Fantastico - the Advanced Scripts Installer
• Creating a MySQL Database
• Managing your MySQL database with PHPMyAdmin
• Setting up Front Page Extensions
• Creating a sub domain
• Password Protecting a Directory
• Creating Custom Error Pages

Reseller Control Panel

• Managing your Hosting Accounts
• Creating a Custom Hosting Package
• Changing your Theme in WHM
• Suspending a Domain
• Managing Subdomains
• Managing your Skeleton Directory
• Monitoring your Server
• Changing a Password on a Domain
• Managing Parked and Pointed Domains
• Troubleshooting E-mail
• Managing DNS zones ad MX records (Some features only available to dedicated server owners)
• Setting up a Remote Access Key  (For use with external billing systems)
• Managing your Bandwidth

Download Tutorials as a Zip File

• Cpanel Tutorials Zip
• Reseller Tutorials Zip

Support Policy

Telephone support is available 24 hours a day, however it is reserved for emergencies and critical issues. Examples of critical issues, are non-responding websites, or downed servers. All other issues must use the support ticket system.

Any non-critical issues may be escalated by phone if you have an open ticket that has been unresolved for at least 4 hours. Please have your open support ticket number for reference prior to calling, your support representative will need it to access your information quickly.

For all non-emergency support issues, please submit a support ticket.  Our support staff replies to all tickets as quickly as possible and will follow through until your issue has been resolved. Tickets are generally answered in the order in which they are received, however, please make sure to include your domain name, username, password, and the name of the server you are on, as well as a detailed explanation of the problem or question you have. This detail allows our support staff to answer your questions faster.

Any non-critical issues may be escalated by phone if you have an open ticket that has been unresolved for at least 4 hours. Please have your open support ticket number for reference prior to calling.