Billing Policies and Procedures
As a customer or potential
customer, please review and become familiar with these billing policies and procedures.
- The initial setup fee and first month's service fee are required as prepayment for all
new Virtual Hosting acount orders from new customers. The setup fee is non-refundable.
- Payment for services can be made with an American Express, MasterCard, or Visa credit
card. We also accept International Money Orders, Money Orders, and business or personal
checks sent directly to our Billing Address. All payments should be posted in United
States dollars.
- All new customers are required to submit a signed copy of the Hosting Agreement. If
paying for services with a credit card, a signed copy of the Credit Card Payment Authorization
is also required. Requests for new Accounts from new customers will usually be configured
within one (1 - 2) business day pending receipt of these signed contracts and prepayment.
- If the customer orders an Account after the first day of the month we will prorate the
first month's service fee. Only the first month's service fees are prorated. All monthly
services fees thereafter are billed for the entire month and are not prorated upon
cancellation.
- If we register a domain name through Network Solutions in the customer's behalf, please
be aware that Network Solutions will bill the customer separately for the domain name.
- All accounts are billed according to the calendar month. All Payments are due in advance
of the month being hosted. If paying by check or money order, a 5 day grace period
after the first of the month will be allowed. After the Grace Period The account
will be disabled, and a service fee of $30 will be assesed to re-enable it.
- All clients are responsible for backing up their own files. We do not
currently offer backup service to our customers except by private arrangement.
- A $25.00 service fee will be charged for all invalid credit card information and/or
returned checks. Any Persons attempting to use fraudulent credit card numbers or otherwize
defraud Timberbrook Publishing, Inc. will be immediately reported to the authorities.
|
|
